Child and Family Services

Read the following short vignette and reply to the questions that follow:

Child and Family Services serves clients on a walk-in basis. A young woman and her two children approached the agency with some care. They had been in the United
States for three years and spoke little English, so they needed to consult with a Spanish-speaking human services professional. The woman told the professional that
she was in trouble. She had been living in a “questionable” situation for the past four months since leaving her husband, who had been physically abusing her. The
woman hesitated to tell the professional any more about her situation.

She returned to the agency the evening of the following day. The school had sent a note home with her youngest boy asking that she come for a conference the next day.
School concerns focused on hygiene.

The woman indicated that she was hiding from her husband and living in a school bus with no running water. She had made curtains, bought blankets and pillows for
bedding, washed the children in a nearby gas station bathroom, and bought food from the local small store. The children had not had a hot meal in a long while. They
used candlelight at night to read and study.

Two fears emerged: that her husband would find her and that authorities would take away her children. The woman was nervous because a news reporter had knocked on her
door the day before. He was following a lead that a family was living in an abandoned bus downtown. The threat of media exposure or school difficulties made her seek

Address the following:

Identify four issues in this case that represent current social issues or human services trends.
Describe what case management services are and discuss how they might be helpful to the family presented in the above case.


Chapter 3 in Introduction to Human Services

Gill, G., & Babacan, H. (2012). Developing a cultural responsiveness framework in healthcare systems: An Australian example. Diversity & Equality in Health & Care, 9
(1), 45-55
Department of Veterans Affairs. (2012). Agitated—Older nursing home residents. Retrieved from

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