_Conflict_Resolution
1. Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333.
2. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care. Decide if delegation was an issue in the conflict. This should be from your practice setting or prelicensure experiences.
3. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
4. Identify the type of conflict. Explain your rationale for selecting this type.
5. Outline the four stages of conflict, as described in our text, and how they relate to your example.
6. Propose strategies to resolve the conflict. Search scholarly sources in the library and the Internet for evidence on what may be effective.
7. Discuss if delegation was an issue in the conflict. Be specific.
8. Describe how you would collaborate with a nurse leader to reach consensus on the best strategy to employ to deal with the conflict.
9. Describe the rationale for selecting the best strategy.
10. Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future.
11. Follow APA format. Consult your APA manual, and consider using the APA resources provided by Chamberlain.
12. Write a 5-7 page paper (not including the title or References pages) using APA format that includes the following.
a. Describe an unresolved (recurring) conflict that you experienced or observed. Identify the type of conflict.
b. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
c. Outline the four stages of conflict, as described in Finkelman, and how the stages relate to your example. Decide if delegation was an issue in the conflict. Be specific.
d. Describe the strategies for conflict resolution and how you would collaborate with a nurse leader to resolve the conflict. Cites the course textbook and two scholarly sources.
e. Provide a conclusion or summary about this experience and how you may deal with conflict more effectively in the future.
f. Submit by the end of Week 3.
Rubric
NR447_Conflict_Resolution
NR447_Conflict_Resolution | |||||||
Criteria | Ratings | Pts | |||||
This criterion is linked to a Learning OutcomeDetailed description of conflict, including type of conflict
Describes the conflict, providing details and type of conflict |
|
60.0 pts | |||||
This criterion is linked to a Learning OutcomeFour stages of conflict and relationship to identified conflict, including delegation issues
Describes stages and their relationship to identified conflict and delegation |
|
40.0 pts | |||||
This criterion is linked to a Learning OutcomeStrategies for conflict resolution and collaboration with a leader
Various strategies for resolution of identified conflict. Discusses collaborative efforts with a nurse leader to resolve conflict. Besides the course textbook, the paper cites two scholarly sources and thoroughly summarizes all resources. |
|
60.0 pts | |||||
This criterion is linked to a Learning OutcomeConclusion and summary
Provides a conclusion about the learning experience and how this assignment will provide guidance for future conflict resolution skills |
|
20.0 pts | |||||
This criterion is linked to a Learning OutcomeClarity of writing
Content is organized, logical, and with correct grammar, punctuation, spelling, and sentence structure are correct. APA formatting is apparent and CCN template is utilized. References are properly cited within the paper; reference page includes all citations; proper title page and introduction are present, and evidence of spell and grammar check is obvious. |
|
20.0 pts | |||||
Total Points: 200.0 |
Leave a Reply
Want to join the discussion?Feel free to contribute!