MGT420 University of Phoenix Needs Assessment for a Quality Program Paper

You have been tasked by the CEO of your company to assess the need for a quality program.

Choose a company not used in previous weeks of the course.

Write a 1,450- to 2,000-word paper that includes the following:

  • Give a brief overview of this company’s product offering (manufacturing or service).
  • Describe in detail why a quality program would benefit the company.
  • How would the Voice of the Customer and Voice of the Market drive the program?
  • Describe how you would implement this quality program.
  • What tools and metrics would you use to ensure success?
  • How would external quality organizations aid in determining your company’s quality program?

Note: Make sure you support your paper with course concepts and illustrate your mastery of the concepts with real life examples from your company.

Format your paper consistent with APA guidelines.

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