- 1) Imagine that you are the Director of the Admitting Department of a hospital, and your strategy to increase patient satisfaction is to hire additional staff to register patients.
- Outline the action plan (who, what, and when) that you would use in order to effectively implement your strategy. (Consider a time where you or someone you know visited the admitting department of a hospital.)
- 2) Create a list of three best practices to follow in the field of health services administration. Rank the best practices in order of importance (one being the most important) and provide a rationale for your ranking.
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