9 Principles of Quality Customer Service

Next reply by ranking them in order from 1 (being most important) to 9 (least important). Place them in the order you think is best and post your reply. Share your rationale with the class. Why is your number one of utmost importance in your opinion? Why is your number nine of least importance? What is your basis for coming to this conclusion? Finally, let the class know which of the nine principles was the most difficult to prioritize.

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